VAT policy For EU Customers

Dear players,

The European Union has made new changes to its value-added tax (VAT) rules for e-commerce, which has become effective on July 1st, 2021. All orders shipped to the EU are subject to VAT, regardless of the declared value.

For orders not exceeding 150 Euros, the VAT will be automatically applied after players fill in their shipping address. (You will not be charged for VAT again when the package arrives at customs)

For orders exceeding 150 Euros, the VAT will not be applied/charged during check out and EU players will be notified by customs or shipping carriers to pay the VAT. All EU players must leave their most frequently used email addresses in the instruction box before checking out, especially players from the Netherlands, as a request from the customs.

After a tracking number is sent to you, please pay attention to your email for follow-ups. Failure to pay the VAT will result in the return of your package. If a player refuses to pay the VAT and requests a refund on the shipped order, the shipping cost will not be refunded as it is charged by the carrier. Please note that all EU players should be responsible for the VAT of their orders and the price on our website does not include VAT. 

Please be aware that parcels shipped to the EU may take more time as a result of this new policy, and our VAT policy may change according to the instructions from the customs of each EU country or the European Commission. Thank you for your understanding.

For more details about the new changes, click here